Returns, Refunds & Exchanges


Returning/Exchanging Conditions

  • That the item is within 30 days of purchase.
  • The product is unworn, unwashed and in original condition.
  • Item/s must have all tags still attached.
  • No returns on sale items, for change of mind.

Returned products are first assessed, you will then be notified when/if your return has been accepted. In most situations you will be issued with a credit note via email. This credit note lasts up to 3 years from issue date. If your return does not satisfy all the conditions for return it will not be accepted and will be returned to you.

We cannot take responsibility for change of mind/selection of wrong sizes. Please return your item via a trusted method of your choice. We do not offer return shipping.

In the unlikely event that you receive a product that is faulty we are happy to help you out with a replacement or refund if the product you have purchased is:

  • Significantly different from the description shown
  • If it is faulty and can't be easily fixed or replaced.
  • We do not offer refunds for change of mind or incorrect selection of size.

Orca Wetsuit Warranty Claims

Orca require the following photos to asses your warranty claim:

  • 1 Front of whole wetsuit
  • 2. Back of whole wetsuit
  • 3. Photo of damaged are from the outside
  • 4. Photo of damaged area from the inside of the suit.

Once The Splash Shop have received these photos we forward them to “Orca Australia” and they assess the Warranty Claim.